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A Tradeoff between Customer Efficiency and Firm Productivity in Service Delivery Systems

소개글 Author: Trinh Truong Hong, Kachitvichyanukul Voratas, Luong Huynh Trung Organization: Trinh Truong Hong; Kachitvichyanukul Voratas; Luong Huynh Trung Publish: Industrial Engineering and Management Systems Volume 11, Issue3, p224~232, 30 Sep 2012
태그
  • DEA Method
  • Customer Efficiency
  • Firm Productivity
  • Malmquist TFP Index
  • Service Delivery System